KUB Technical Crew student employees are the first line of defense against calls for technical assistance and problems with technology provided and supported by the Kehr Union Building and Student Activities. KUB Technical Crew student employees are responsible for the support, security, care, and operation of the technology in the KUB.
When responding to calls for technical assistance, Technical Crew are expected to exhibit a sense of urgency to address any and all issue(s) in all possible immediacy so that events can proceed without further interruption. Technical Crew student employees are expected to immediately postpone non-employment related activities in order to address technology problems, or requests from any professional KUB staff.
When asked by any of the KUB Professional Staff (Ken, Kristi, George, Jim, or Michelle) to perform a duty that may be outside of your regular responsibilities please complete the request and exhibit a sense of urgency to address any and all issue(s) in all possible immediacy so that events can proceed without further interruption. Technical Crew student employees are expected to immediately postpone non-employment related activities in order to address requests from any KUB Professional Staff. Although Ken may be your immediate supervisor, you are also expected to take direction from KUB Professional Staff.
When scheduled to work, arrive mentally ready to complete employment related tasks (e.g. Be ready to work and keep your head in the game). You are all young adults and must take responsibility for the details of your employment. When taking on an employment position, you accept the responsibilities of that job.
Remember to:
- Look for & utilize provided information! (Tech Crew website, equipment labels, equipment model numbers, notes, Shift Reports, emails, Google, the internet, etc.)
- Solve problems!
- Ask questions!
In a Work-Study position such as this position, the duties and responsibilities of work come before the duties and responsibilities of studying when employees are scheduled.
When leaving the Technical Crew Office/storage area always close the door(s) to prevent theft.
Additional Information
Employees are not permitted to participate in scheduled activities intended for the campus population while actively working (e.g. club/organization meetings, events, etc.). Employees must 1) receive approval from Ken, Kristi, George, Jim, or Michelle, and; 2) clock out in order to participate in activities or meetings not related to KUB employment.
In order to avoid confusion, staff shirts, employment IDs, or any other related employee-identifying article should not be worn unless employees are actively working. Wearing employee identifying articles can cause confusion for event attendees and working personnel. People may be confused and ask you to work when you aren’t aren’t scheduled to work.
If it’s technical and you haven’t seen it before and it appears somewhere, then it probably belongs in Ken’s office.
Anything that is broken needs to be reported. Put it on Ken’s desk with a note about the problem(s).
If a piece of equipment is in Ken’s office then it’s broken or Ken is doing something with/to it; generally, if it’s in Ken’s office then it shouldn’t be used in regular equipment rotation.